Interaction with Guests

We give our guest space, but we will be available in person or via text for any questions.

Other Things to Note

Flexible: Full refund 1 day prior to arrival, except fees

Cleaning fees are always refunded if the guest did not check in.

The BroBnb service fee is non-refundable.

If there is a complaint from either party, notice must be given to BroBnb within 24 hours of check-in.

BroBnb will mediate when necessary, and has the final say in all disputes.

A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.

Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.

Applicable taxes will be retained and remitted.

For a full refund, cancellation must be made a full 24 hours prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Friday, cancel by Thursday of that week before check in time.

If the guest cancels less than 24 hours before check-in, the first night is non-refundable.

If the guest arrives and decides to leave early, the nights not spent 24 hours after the official cancellation are 100% refunded.

Getting Around

There is no public transportation in this area.